Our merchants now have improved default HTML email templates and a new brand setting UI to easily perform basic visual customizations to their email templates. This feature allows merchants to upload a logo image, set the logo image size, and choose an accent colour.

This update means you will have to add the {{ custom_message }} tag to the code of the following templates:

  • Draft order
  • Contact customer
  • Abandoned checkout
  • Account creation

The {{ custom_message }} tag is used to indicate where the additional content (editable when sending the email) should be added in the HTML template.